| Scanner
Selection |
| Before you do
anything else, check which scanner you have selected. Click on
"Select Scanner" button and select the entry for your
scanner.
Important:
You will often see two entries relating to your scanner, one being
the scanner manufacturer's entry and the other being a generic
Windows "WIA" entry. As a general rule, do NOT
select the WIA entry as these often have less functionality than the
manufacturers entry.
|
| Error:
"Device declined to set requested Image Layout" when click
on "New Scan" button |
 |
If you get
this error or one similar to it when you click on "New
Scan" this is because the selected scanner is unable to have
its parameters set by an external program. One of the
following solutions is likely to solve the problem, but try
selecting a non-WIA scanner first - see above. |
| Solution
1 |
- Some scanners are unable to accept
instructions from external programs as to page size - in
which case, set the "Page Size" to "Set by
Scanner" in order that the scanner itself controls
the size of the page to scan.
|
| Solution
2 |
- Click on "Select
Scanner" button and check that your scanner is selected
(not a camera or some other Twain device)
- If your scanner is selected, see
if there is an alternative entry for your scanner and select it.
Sometimes one version of the driver allows external programs to
control them and another version does not.
|
| Solution
3 |
- Go to File/Preferences
- Then click on Advanced tab and tick box "Use scanner manufacturers front end"
This will avoid Scan2Email trying to set the parameters and will make the scanner manufacturers interface open where you can set all the settings.
|
| Solution
4 |
- It may be that
your scanner is not happy with certain parameters being sent to
it. You can send alternative or additional parameters by
entering them in the relevant boxes in the "Advanced" tab
of the preferences screen. Details of the parameters
available to enter can be obtained by clicking on "Help"
within the software.
|
